TOMRA14 jobs

Service Centre Operator- Casual

JuniorPart-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Join TOMRA as a Service Centre Operator and be part of a dynamic team dedicated to keeping our network running smoothly. This job is all about making a real impact on sustainability while providing top-notch support to our customers across Australia. The team thrives on collaboration, problem-solving, and a shared passion for innovation, making it a fantastic opportunity for anyone looking to contribute to a greener future.

You'll be responsible for

📞

Providing hotline technical support

Offering technical assistance to partners and colleagues in the field via hotline.
🔍

Monitoring systems and running diagnostics

Using a web-based portal to monitor systems and diagnose issues.
🔧

Coordinating maintenance and repairs

Dispatching field service staff to ensure timely maintenance and repairs.

Key criteria

📞

Technical support experience

Demonstrated experience providing hotline technical support to customers.

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🗓️

Dispatch and scheduling experience

Proven experience in dispatching and scheduling service staff effectively.

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💡

Problem-solving skills

Ability to use lateral thinking for effective issue resolution.

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5 criteria for this job
Technical support experience
Demonstrated experience providing hotline technical support to customers.

View

Dispatch and scheduling experience
Proven experience in dispatching and scheduling service staff effectively.

View

Problem-solving skills
Ability to use lateral thinking for effective issue resolution.

View

Time management skills
Strong time management skills to handle multiple tasks efficiently.

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Customer service passion
A genuine passion for delivering exceptional customer service.

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