CyberCX14 followers24 jobs

Service Coordinator - Managed Security Services

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaProfessional servicesInformation technologyPosted 3 months agoVerified 17 hours ago
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About the job

The Service Coordinator job at CyberCX is all about ensuring that technical services are delivered reliably and consistently. This role is crucial in maintaining service quality and ensuring clients experience the best of what CyberCX has to offer. The team thrives on collaboration and support, making it a great opportunity for anyone looking to grow in the cyber security field.

You'll be responsible for

🔗

Coordinating managed service outcomes

Coordinating and prioritising contracted managed service outcomes to ensure client commitments are met
📊

Tracking KPIs and SLAs

Tracking and ensuring KPIs and SLAs are met while escalating risks and service issues proactively
🤝

Facilitating communication

Facilitating strong communication between technical teams and clients to drive continuous service improvement

Key criteria

🔐

1+ years in IT security or service coordination

Experience in IT security, engineering, or service coordination is essential.

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🗣️

Strong stakeholder communication skills

Ability to effectively communicate with technical teams and clients.

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⚖️

Ability to manage competing priorities

Experience balancing multiple tasks in a fast-paced environment.

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Meet the team

About the company

View your fit

5 criteria for this job
1+ years in IT security or service coordination
Experience in IT security, engineering, or service coordination is essential.

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Strong stakeholder communication skills
Ability to effectively communicate with technical teams and clients.

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Ability to manage competing priorities
Experience balancing multiple tasks in a fast-paced environment.

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Proactive solutions-focused mindset
Demonstrated resilience and problem-solving capabilities.

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ITIL Foundation or relevant certifications
Desirable to have ITIL Foundation or vendor certifications.

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