About the job
As a Service Delivery Coordinator for the deskside support contract on the Australian government account, you will ensure the seamless delivery of IT support services to government clients. Your impact will be significant as you coordinate the deskside support team and oversee the resolution of technical issues, all while maintaining high standards of service quality. The team thrives on collaboration and communication, ensuring that every client receives exceptional support.
You'll be responsible for
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Coordinating and managing the deskside support team
Overseeing the resolution of technical issues and ensuring that service level agreements (SLAs) are met.📞
Acting as the primary point of contact for client escalations
Providing timely and effective solutions to any service delivery challenges.📈
Monitoring and reporting on service performance
Identifying areas for improvement and implementing best practices to enhance service quality.Key criteria
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Extensive IT support experience
Proven experience in deskside IT support environments.View
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Strong organisational skills
Experience managing service levels and adhering to SLAs.View
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Excellent communication skills
Demonstrated verbal and written communication with clients and teams.View
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