UniLodge
Service Delivery Coordinator
JuniorFull-time$55k - $60kHybridBrisbane QLD, AustraliaAdministrationCustomer service and supportCustomer support operationsCustomer servicePosted 2 months ago
Full time permanent role based in our Hays Brisbane CBD officeMeet Sandy and the team
About the job
The Service Delivery Coordinator position at Hays is all about managing background checks, supporting stakeholders, and delivering high-quality service. This job plays a crucial role in ensuring compliance and maintaining high service standards for both internal and external stakeholders. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for anyone looking to make a significant impact.
You'll be responsible for
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Processing background checks
Processing Eligibility to Work and Criminal Record Checks with accuracy and efficiency to ensure compliance and safety.📊
Managing client updates
Managing Health & Safety modules and providing daily client updates on check statuses to maintain transparency and trust.🤖
Liaising with teams
Liaising with the robotics/automation team to manage bot-driven processes, enhancing efficiency in service delivery.What we're looking for
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Background check processing experience
Experience managing eligibility and criminal record checks accurately.View fit
📞
Customer service skills
Demonstrated strong phone manner and customer service capabilities.View fit
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Attention to detail
Proven ability to maintain high accuracy in written communication.View fit
View more
