Stryker
Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer successIT supportPosted 21 hours ago
About the job
The Service Delivery Manager at CyberCX plays a vital role in delivering Managed Services to customers, ensuring that services align with governance frameworks and contractual obligations. This position is key to maintaining service excellence and fostering strong customer relationships. Teamwork is at the heart of CyberCX, where collaboration and support are emphasized to achieve shared goals.
You'll be responsible for
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Creating and delivering reports
Ensure the creation and delivery of accurate Service Management and Service Delivery reports in line with the CyberCX Service Governance reporting framework.🔧
Overseeing service delivery
Own and oversee the effective delivery of Managed Services in accordance with CyberCX governance standards.📈
Monitoring KPIs and SLAs
Monitor and ensure KPIs and SLAs are met across assigned customer accounts, utilising service improvement tools to prevent recurrence.What we're looking for
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ITIL Foundations certification
Possession of ITIL Foundations V3 or V4 certification is essential.View fit
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Stakeholder engagement experience
Demonstrated experience building credibility with senior leaders and teams.View fit
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Analytical and problem-solving skills
Strong ability to translate insights into practical service improvements.View fit
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