About the job
The Service Delivery Manager at CyberCX plays a vital role in delivering Managed Services to customers while ensuring adherence to governance frameworks and contractual obligations. This position is essential for maintaining service excellence, driving continual improvement, and fostering strong customer relationships. The team thrives on collaboration, support, and a shared commitment to making a real impact in the world of cyber security.
You'll be responsible for
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Ensuring accurate reporting
Ensure the creation and delivery of accurate Service Management and Service Delivery reports in line with the CyberCX Service Governance reporting framework.🔧
Overseeing service delivery
Own and oversee the effective delivery of Managed Services in accordance with CyberCX governance standards.🚀
Leading service improvement initiatives
Lead and deliver Continual Service Improvement (CSI) initiatives to enhance efficiency, quality, and customer experience.Key criteria
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Service delivery experience (2-5 years)
Demonstrated experience in Service Delivery or IT Operations roles.View
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ITIL Foundations certification
Possession of ITIL Foundations V3 or V4 certification.View
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Stakeholder engagement skills
Proven ability to build credibility with senior leaders.View
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