About the job
The Service Delivery Manager at CyberCX plays a vital role in delivering Managed Services to customers, ensuring that services align with governance frameworks and contractual obligations. This position is essential for maintaining service excellence, driving continual improvement, and fostering trusted relationships with clients. The team thrives on collaboration, support, and a shared commitment to making a real impact in the cyber security landscape.
You'll be responsible for
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Creating and delivering reports
Ensuring the creation and delivery of accurate Service Management and Service Delivery reports in line with the CyberCX Service Governance reporting framework.🔧
Overseeing service delivery
Owning and overseeing the effective delivery of Managed Services in accordance with CyberCX governance standards.🚀
Leading service improvement initiatives
Leading and delivering Continual Service Improvement (CSI) initiatives to enhance efficiency, quality, and customer experience.Key criteria
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ITIL Foundations certification
Possession of ITIL Foundations V3 or V4 certification is essential.View
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2-5 years in service delivery
Experience in Service Delivery, IT Operations, or Project Coordination.View
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Exceptional stakeholder engagement skills
Ability to build credibility with senior leaders and teams.View
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