Meet Josh and the team
About the job
The Service Delivery Processing Specialist at WorkForce Software is a vital front-line position dedicated to solving client challenges and ensuring satisfaction. This job offers an exciting opportunity to engage with clients who have over 10,000 employees, providing support and training on WorkForce Software technology. The team thrives on collaboration and continuous learning, creating an inclusive environment where everyone can grow and succeed.
You'll be responsible for
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Troubleshooting and resolving issues
Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.🤝
Building relationships with customers
Build relationships and trust with customers through open and interactive communication.🤝
Collaborating with stakeholders
Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance.Key criteria
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Technical support experience
Demonstrated experience in a customer-facing technical support role.View
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SQL skills
Proven ability to write complex SQL queries for data analysis.View
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Customer service background
Experience building relationships and trust with clients.View
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