Accenture
Service Delivery Specialist - Duck Creek
Mid levelFull-timeHybridBrisbane QLD, AustraliaInformation technologyIT supportPosted 6 hours ago
View your fit0 of 9 criteria met
About the job
As a Service Delivery Specialist – Duck Creek, you will play a vital role in ensuring the smooth operation of critical IT applications within our portfolio. Your expertise in Duck Creek technology will empower you to collaborate with internal teams and partners, applying ITIL and SIAM practices to deliver reliable services and enable continuous improvement. The team thrives in a collaborative tech environment, embracing opportunities for growth and innovation.
You'll be responsible for
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Configuring applications
Configure Duck Creek Policy and Billing applications to meet business needs and maintain quality standards.🔍
Troubleshooting
Act as the Duck Creek Tech lead to investigate, troubleshoot application issues and implement solutions in collaboration with Operations, Platform, and Vendor teams.📈
Monitoring service performance
Monitor service performance, track SLAs, and drive continual improvement initiatives across systems.What we're looking for
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Duck Creek configuration experience
Minimum 3 years of hands-on experience with Duck Creek Policy and Billing modules.View fit
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ITIL and ITSM knowledge
Understanding of ITIL frameworks, including Incident, Change, and Problem Management.View fit
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ServiceNow proficiency
Experience using ServiceNow for data analysis and operational reporting.View fit
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