Service Design Lead
About the job
This job is about being a Service Design Lead at Sydney Water, where you will play a crucial role in their Digital Transformation journey. Your expertise will help shape customer-centric service experiences, enhancing the delivery and support of Digital products and services. The team thrives on collaboration, innovation, and a commitment to making a positive impact on the community.
You'll be responsible for
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Leading service design specialists
Lead the team of service design specialists in applying the service design framework, models, and artefacts that enable effective design, transition and ongoing operations.🏗️
Maintaining enterprise service architecture
Own and maintain the enterprise service architecture, ensuring consistency, reuse, and clear definition of services, service components, and service relationships.📖
Updating Service Catalogue
Update Service Catalogue and associated OLAs and SLAs where required for Digital Projects.Key criteria
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Service design and transition experience
Demonstrated experience in complex enterprise-level service design and transitions.View
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Stakeholder engagement skills
Strong ability to influence and collaborate with diverse stakeholders.View
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Relevant qualifications and certifications
Tertiary qualifications in IT or related fields; ITIL Foundation certification required.View
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