Australian Financial Complaints Authority34 jobs

Service Designer, Equity of Access

Mid levelFull-timeHybridSydney NSW, AustraliaDesignPosted 4 weeks agoVerified 4 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Service Designer position at the Australian Financial Complaints Authority (AFCA) is all about making fairness accessible to everyone. This job plays a crucial role in designing inclusive services that cater to the diverse needs of the community. AFCA values collaboration and innovation, working in short, iterative cycles to ensure that great design translates into real-world impact.

You'll be responsible for

🛤️

Designing end-to-end customer journeys

Creating seamless experiences that reduce friction and effort for users.
🚧

Identifying and removing barriers across channels

Ensuring accessibility for vulnerable or diverse customer groups.
🤝

Facilitating workshops and co-design sessions

Engaging stakeholders and user groups in the design process to gather insights.

Key criteria

🗺️

Service design capability

Proven experience in journey mapping and service design.

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🔄

Agile delivery experience

Experience working in agile or iterative delivery models.

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🤝

Stakeholder engagement skills

Excellent skills in facilitation and communication with stakeholders.

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Meet the team

About the company

View your fit

5 criteria for this job
Service design capability
Proven experience in journey mapping and service design.

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Agile delivery experience
Experience working in agile or iterative delivery models.

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Stakeholder engagement skills
Excellent skills in facilitation and communication with stakeholders.

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Inclusive design understanding
Knowledge of inclusive and accessible design principles.

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Curiosity for emerging technologies
Openness to exploring AI-enabled design tools.

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