Service Designer, Equity of Access
About the job
The Service Designer position at the Australian Financial Complaints Authority (AFCA) is all about making fairness accessible to everyone. This job plays a crucial role in designing inclusive services that cater to the diverse needs of the community. AFCA values collaboration and innovation, working in short, iterative cycles to ensure that great design translates into real-world impact.
You'll be responsible for
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Designing end-to-end customer journeys
Creating seamless experiences that reduce friction and effort for users.🚧
Identifying and removing barriers across channels
Ensuring accessibility for vulnerable or diverse customer groups.🤝
Facilitating workshops and co-design sessions
Engaging stakeholders and user groups in the design process to gather insights.Key criteria
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Service design capability
Proven experience in journey mapping and service design.View
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Agile delivery experience
Experience working in agile or iterative delivery models.View
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Stakeholder engagement skills
Excellent skills in facilitation and communication with stakeholders.View
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