Optus
JuniorFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportTechnical supportIT supportPosted 6 days ago
View your fit0 of 9 criteria met
About the job
This job is about being the first point of contact for IT-related queries and providing exceptional support to internal team members at Medibank. The impact of this position is significant, as it contributes to the overall efficiency and satisfaction of IT service delivery, ensuring that issues are resolved effectively. The team values a positive work environment where flexibility and personal development are prioritized, making work feel fulfilling and enjoyable.
You'll be responsible for
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Acting as the initial point of contact
Providing IT support via phone, email, chat, and ticketing systems to internal team members.📝
Logging and categorizing incidents
Accurately documenting and prioritizing incidents and service requests in the IT Service Management system.🔍
Monitoring incident queues
Ensuring tickets are updated and resolved within service level agreements (SLAs).What we're looking for
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1-2 years of IT support experience
Experience in a service desk or IT support environment is essential.View fit
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Strong customer service skills
Ability to communicate effectively and support users with IT issues.View fit
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Knowledge of Microsoft technologies
Experience with Microsoft Azure, Active Directory, and Office 365 is required.View fit
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