Datacom6 followers25 jobs

Service Desk Agent - Part Time

JuniorPart-timeHybridMelbourne VIC, AustraliaCustomer service and supportDataIT supportPosted 3 days ago
View your fit0 of 9 criteria met

About the job

This job is about being the first point of contact for clients as a Service Desk Agent at Datacom. The role is crucial in providing high-quality technical support and ensuring customer satisfaction. The team thrives on collaboration and support, creating a friendly and dynamic work environment.

You'll be responsible for

📞

Responding to customer queries

Handling phone calls and emails related to level 1 technical support, ensuring high-quality service.
🔧

Problem-solving and troubleshooting

Identifying and resolving incidents and service requests while multitasking effectively.
📊

Meeting Service Level Agreements

Working diligently to meet given Service Level Agreements and KPIs.

What we're looking for

💻

IT qualification

Possession of a relevant IT qualification for entry-level roles.

View fit

📞

Customer service experience

Demonstrated experience in delivering exceptional customer support.

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🧠

Problem-solving skills

Proven ability to troubleshoot and resolve technical issues.

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Meet the team

About the company

View your fit

0 of 5 criteria met
IT qualification
Possession of a relevant IT qualification for entry-level roles.

View

Customer service experience
Demonstrated experience in delivering exceptional customer support.

View

Problem-solving skills
Proven ability to troubleshoot and resolve technical issues.

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Team collaboration
Experience working effectively within a team environment.

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Growth mindset
Demonstrated motivation to learn and develop in IT.

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