Capgemini
4 followers2 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

This job is about providing first-level IT support to end-users, ensuring they receive timely and professional assistance. By joining this dynamic team, you will play a crucial role in helping leading organizations unlock the value of technology while fostering a collaborative and inclusive work environment. The team values career growth and offers numerous learning opportunities, making it an exciting place to develop your skills.

You'll be responsible for

📞

Serving as the first point of contact

Handling inbound calls and tickets for end-user IT issues, providing timely support.
📝

Triage and log incidents

Resolving incidents where possible and escalating to technical teams when necessary.
📚

Documenting repeatable fixes

Following ITIL-aligned processes to ensure accurate and high-quality ticket handling.

Key criteria

🖥️

IT support experience

Experience providing first-level support for IT issues.

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💬

Strong communication skills

Demonstrated ability to communicate clearly and empathetically with users.

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🔧

Troubleshooting knowledge

Basic understanding of troubleshooting in IT environments.

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Meet the team

About the company

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3 criteria for this job
IT support experience
Experience providing first-level support for IT issues.

View

Strong communication skills
Demonstrated ability to communicate clearly and empathetically with users.

View

Troubleshooting knowledge
Basic understanding of troubleshooting in IT environments.

View

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