Herbert Smith Freehills
2 interested22 jobs

Service Desk Analyst

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join Herbert Smith Freehills Kramer as part of the IT Service Desk team on a 12-month maximum-term contract. This exciting opportunity allows you to be the first point of contact for all IT support needs, delivering exceptional service to a global team of over 6,000 professionals. The firm values collaboration, diversity, and personal growth, ensuring that you have the support and opportunities to thrive in your career.

You'll be responsible for

📞

Providing first level support

Delivering quality phone support and resolving customer requests with a strong customer service approach.
📝

Logging customer requests

Using ServiceNow to log all customer requests and escalating unresolved incidents.
📚

Training Junior Service Desk Analysts

Acting as a go-to escalation point and creating knowledge base articles for the team.

Key criteria

💻

IT service desk experience

3+ years in enterprise IT Service Desk support.

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🗣️

Strong communication skills

Proven ability to communicate effectively with users.

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🤝

Collaborative team player

Demonstrated experience working well in team environments.

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View more

Meet the team

About the company

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5 criteria for this job
IT service desk experience
3+ years in enterprise IT Service Desk support.

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Strong communication skills
Proven ability to communicate effectively with users.

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Collaborative team player
Demonstrated experience working well in team environments.

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Troubleshooting skills
Experience supporting users in a Microsoft-centric environment.

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Tertiary qualifications
Qualifications in Information Services or equivalent are desirable.

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