Service Desk Technician
About the job
This job at BDO Australia is all about empowering people and realizing possibilities through exceptional talent. As part of a dynamic professional services firm, you will contribute to a variety of audit, tax, and advisory services while enjoying a collaborative culture that promotes growth and mentorship. The team values open communication and provides numerous opportunities for professional development.
You'll be responsible for
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Recording client and incident details
Accurately recording client and incident details while troubleshooting their progress.🔍
Investigating incidents and service requests
Conducting initial investigations of incidents and service requests.📞
Monitoring incidents and requests
Monitoring incidents and requests, liaising with support teams to drive resolution and maintain communication with stakeholders.What we're looking for
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IT service desk experience
Experience in IT service desk roles within large corporate environments.View fit
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Tertiary qualification in IT
Degree or diploma in Information Technology or related field.View fit
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Microsoft Operating Systems knowledge
Sound knowledge of Windows 10 and Windows Server 2016/2019.View fit
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