Unisys
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Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 8 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job at Unisys is all about being a proactive and enthusiastic level 1 support agent in a collaborative environment. Supporting a range of Federal Government clients, you will have the opportunity to kick-start your career in Information Technology with industry best practice training. The team values a friendly atmosphere where everyone works together to provide exceptional service.

You'll be responsible for

🖥️

Providing 1st level IT support

Delivering fast, efficient, and friendly support for software, hardware, and network issues.
📝

Documenting calls and incidents

Accurately recording all customer interactions and incidents for future reference.
📊

Managing workload

Effectively prioritizing tasks to meet predetermined service levels and ensure customer satisfaction.

Key criteria

💻

1st Level IT support experience

Demonstrated experience providing first-level IT support to clients.

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📞

Customer service skills

Proven ability to deliver fast and friendly customer service.

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📝

Documentation accuracy

Experience accurately documenting calls and incidents in systems.

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View more

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5 criteria for this job
1st Level IT support experience
Demonstrated experience providing first-level IT support to clients.

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Customer service skills
Proven ability to deliver fast and friendly customer service.

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Documentation accuracy
Experience accurately documenting calls and incidents in systems.

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Time management skills
Ability to manage workload effectively to meet service levels.

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Australian citizenship
Must be an Australian citizen for security clearance.

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