Unisys
JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 1 week ago
About the job
This job at Unisys is all about being a proactive and enthusiastic level 1 support agent in a collaborative environment. Supporting a range of Federal Government clients, you will have the opportunity to kick-start your career in Information Technology with industry best practice training. The team values a friendly atmosphere where everyone works together to provide exceptional service.
You'll be responsible for
🖥️
Providing 1st level IT support
Delivering fast, efficient, and friendly support for software, hardware, and network issues.📝
Documenting calls and incidents
Accurately recording all customer interactions and incidents for future reference.📊
Managing workload
Effectively prioritizing tasks to meet predetermined service levels and ensure customer satisfaction.What we're looking for
🇦🇺
Australian citizenship requirement
Must possess Australian citizenship for security clearance.View fit
🔒
NV1 Security Clearance
Required clearance to handle sensitive government information.View fit
💼
Customer service experience
Demonstrated experience in providing excellent customer service.View fit
View more