About the job
The Service Management Consultant / Process Specialist is a vital part of Accenture’s Service Management team, dedicated to designing, uplifting, and embedding IT Service Management practices across diverse client environments. This job combines process design, advisory, and hands-on delivery, supporting transformation initiatives and ongoing operational improvement. Collaboration with client stakeholders, delivery teams, and service providers is key to establishing fit-for-purpose ITSM processes that enable reliable, efficient, and scalable service operations.
You'll be responsible for
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Designing ITSM processes
Designing, documenting, and pragmatically embedding ITSM processes aligned to ITIL 4 principles and client needs.🗣️
Facilitating workshops
Facilitating workshops and stakeholder engagements to gather requirements, align on process design, and drive agreed outcomes.📈
Assessing service management maturity
Assessing current-state service management maturity and defining practical, achievable improvement roadmaps.Key criteria
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IT Service Management experience (5+ years)
Demonstrated experience in ITSM process design and operational improvement.View
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ITIL 4 Foundation certification
Possession of ITIL 4 certification to ensure alignment with best practices.View
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Stakeholder engagement skills
Proven ability to facilitate workshops and align on process outcomes.View
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