Optus6 followers84 jobs

Service Management Lead

Mid levelFull-timeHybridNew South Wales, AustraliaInformation technologyIT supportPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

The Service Management Lead at Optus is a pivotal job that focuses on designing, reviewing, and implementing IT Service Management processes using the ServiceNow platform. This position plays a crucial role in enhancing service delivery and operational excellence across Group IT. The team thrives on collaboration and values autonomy, making it a dynamic environment for innovation and improvement.

You'll be responsible for

📝

Designing and implementing ITSM processes

Design and implement new ITIL & IT Service Management processes and update existing ones.
🤝

Collaborating with stakeholders

Collaborate with stakeholders to gather requirements and identify process improvements.
📈

Monitoring ITSM performance

Monitor ITSM performance and recommend enhancements for efficiency.

What we're looking for

🎓

Bachelor’s degree in IT or related field

Possession of a relevant degree for foundational knowledge.

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🛠️

3+ years in IT service management

Demonstrated experience in designing and implementing ITSM processes.

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🔧

ServiceNow platform expertise

Extensive hands-on experience with ServiceNow configuration.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Bachelor’s degree in IT or related field
Possession of a relevant degree for foundational knowledge.

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3+ years in IT service management
Demonstrated experience in designing and implementing ITSM processes.

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ServiceNow platform expertise
Extensive hands-on experience with ServiceNow configuration.

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Strong ITIL 4 knowledge
Proven understanding of ITIL 4 processes and best practices.

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Excellent communication skills
Ability to effectively collaborate and convey information.

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