About the job
The Service Navigation & Intake Lead is a pivotal role at CARED, guiding participants through their journey from new enquiry to first booked appointment. This position ensures that referrals are handled promptly and effectively, making a significant impact on the participant experience. The team thrives on collaboration and is dedicated to continuous improvement, creating a supportive environment where every team member contributes to the mission.
You'll be responsible for
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Contacting new enquiries
Contact new enquiries promptly and complete same-day callbacks wherever possible.🗣️
Conducting intake conversations
Conduct structured intake conversations with participants, families, Support Coordinators and other referrers.📅
Managing referrals
Progress referrals from enquiry through to signed Service Agreement, practitioner match and booked appointment.Key criteria
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Customer service experience
3+ years in customer service or allied health settings.View
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Strong communication skills
Proven telephone and written communication abilities.View
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Experience with CRM systems
Familiarity with HubSpot, Cliniko, or similar platforms.View
