About the job
The Service Product Manager job at Datacom is all about shaping, growing, and commercializing the Service Operations portfolio. This position plays a crucial role in developing and managing IT services throughout their lifecycle, ensuring they deliver customer value and support sales success. The team thrives on collaboration and agility, adapting to market needs and strategic priorities.
You'll be responsible for
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Establishing vision and objectives
Establishing and maintaining the vision, objectives, roadmap, and plans for a portfolio of IT services aligned to Datacom’s broader strategy.🔍
Engaging with stakeholders
Engaging with customers, sales teams, and industry stakeholders to gather market insights and identify new growth opportunities.🔄
Managing service lifecycle
Managing the full service product lifecycle, including enhancement, evolution, and retirement decisions based on performance and feedback.Key criteria
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5+ years in product or service management
Experience in IT services industry essential for success.View
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Commercial product management expertise
Strong understanding of pricing, packaging, and P&L mechanics.View
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ITIL or IT Service Management knowledge
Deep understanding of frameworks in an enterprise context.View
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