NSW Department of Communities and Justice
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Service Product Support Officer

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 3 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Service Product Support Officer position is all about using your technical expertise to make a meaningful impact for young people across New South Wales. This job is crucial for providing ICT support to Youth Justice NSW staff and ensuring that critical business applications run smoothly. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive and contribute to better outcomes for young people.

You'll be responsible for

🖥️

Providing ICT support

Delivering high-quality ICT support that enables staff to deliver critical Youth Justice services.
🔧

Troubleshooting issues

Troubleshooting and resolving incidents and service requests across applications, systems, and infrastructure.
🔐

Managing user access

Coordinating timely responses and managing user access and permissions in line with organisational policies.

Key criteria

🖥️

Tier 2 ICT support experience

Experience providing Tier 2 ICT support in complex environments.

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🔧

Troubleshooting skills

Proven ability to troubleshoot and resolve technical issues effectively.

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📋

Attention to detail

Demonstrated commitment to accurate record keeping and documentation.

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Meet the team

About the company

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Apply on NSW Department of Communities and Justice
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3 criteria for this job
Tier 2 ICT support experience
Experience providing Tier 2 ICT support in complex environments.

View

Troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.

View

Attention to detail
Demonstrated commitment to accurate record keeping and documentation.

View

A meaningful career starts with a match

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