Australian Financial Complaints Authority3 followers11 jobs

Service & Systems Support Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The job of an IT Service & Systems Support Officer at AFCA is all about making a real impact through technology. By providing exceptional support, you will help colleagues stay connected and productive, ultimately contributing to AFCA's mission of fairness for all Australians. The team values collaboration and continuous improvement, creating an environment where everyone can thrive and feel supported.

You'll be responsible for

✨

Delivering exceptional IT support

Providing Level 1 and Level 2 IT support across end-user devices, telephony, infrastructure, and systems to ensure smooth operations.
🛠️

Managing incidents and service requests

Handling incidents and service requests through the service desk to maintain high levels of service availability.
🤝

Partnering with stakeholders

Collaborating with internal stakeholders and external vendors to resolve issues and improve technology services.

Key criteria

💻

IT support experience

Proven experience providing customer-focused IT support.

View

🔧

Troubleshooting skills

Strong troubleshooting skills for resolving technical issues.

View

🌐

Knowledge of Active Directory

Experience with Active Directory and end-user computing.

View

View more

Meet the team

About the company

Apply on Australian Financial Complaints Authority
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT support experience
Proven experience providing customer-focused IT support.

View

Troubleshooting skills
Strong troubleshooting skills for resolving technical issues.

View

Knowledge of Active Directory
Experience with Active Directory and end-user computing.

View

IP telephony exposure
Familiarity with IP telephony systems is advantageous.

View

Cloud and on-premises support
Experience supporting cloud and on-premises environments.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started

Similar jobs

View all
Queensland Government
Queensland Government
Service Analyst OfficerBrisbane, QLD · Full-time
The Service Analyst Officer position at State Library is an exciting opportunity to join the ICT Services Business Engagement team, where you will deliver frontline service desk and end-user support. This job plays a crucial role in providing responsive technical assistance, ensuring that staff and clients receive timely resolutions to their support tickets in a dynamic environment. The team values strong customer engagement and practical troubleshooting skills, making it a great fit for someone passionate about technology and service.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Support OfficerMangrove Mountain, NSW · Full-time
The Customer Support Officer job is all about delivering exceptional service to internal NSW Government customers through a fast-paced, phone-based helpdesk environment. This opportunity allows individuals with a passion for technology and customer service to thrive while contributing to the digital transformation of government services. The team values collaboration, communication, and a commitment to improving customer experiences.
ADP
ADP
Service Delivery Processing Specialist (Application Support Analyst)North Sydney, NSW · Full-time
The Service Delivery Processing Specialist at WorkForce Software is a vital front-line position dedicated to solving client challenges and ensuring satisfaction. This job offers an exciting opportunity to engage with clients who have over 10,000 employees, providing support and training on WorkForce Software technology. The team thrives on collaboration and continuous learning, creating an inclusive environment where everyone can grow and succeed.
Service Stream
Service Stream
Asset Data OfficerRockdale, NSW · Full-time
The Asset Data Officer position at ConnectSydney is an exciting opportunity to contribute to the management of Sydney's transport infrastructure. This role is crucial for maintaining accurate asset records and ensuring data integrity across systems. The team values collaboration and open communication, creating a supportive environment where everyone can thrive.