Accenture
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ServiceNow Hardware Asset Management (HAM) Consultant

Mid levelSeniorFull-timeHybrid3 Sussex St, Barangaroo NSW 2000, AustraliaPosted 4 months agoVerified 5 months ago
Pending fitX of Y criteria met

About the job

This job is about being a ServiceNow HAM / CMDB Consultant, where you will support the implementation, enhancement, and ongoing management of Hardware Asset Management, Configuration Management Database, Discovery, and Configuration Management capabilities within a ServiceNow environment. Your work will be crucial in improving asset visibility, data quality, governance, and compliance, collaborating closely with IT Operations, Asset Management, Infrastructure, and Service Management teams. The team values collaboration and is dedicated to continuous improvement, ensuring a supportive and dynamic work environment.

You'll be responsible for

🔧

Supporting ServiceNow capabilities

Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
⏰

Configuring Discovery schedules

Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item population.
✅

Maintaining CMDB data quality

Maintain CMDB data quality, integrity, governance, and compliance standards.

Key criteria

🔧

ServiceNow ITAM experience

Proven experience with ServiceNow IT Asset Management implementations.

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📊

CMDB data quality skills

Demonstrated ability to maintain CMDB data integrity and compliance.

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🛠️

ITIL 4 Foundation certification

Mandatory certification demonstrating understanding of ITIL processes.

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View more

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5 criteria for this job
ServiceNow ITAM experience
Proven experience with ServiceNow IT Asset Management implementations.

View

CMDB data quality skills
Demonstrated ability to maintain CMDB data integrity and compliance.

View

ITIL 4 Foundation certification
Mandatory certification demonstrating understanding of ITIL processes.

View

Infrastructure knowledge
Experience with cloud, server, and network environments.

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Discovery capabilities
Hands-on experience configuring and optimizing Discovery patterns.

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