Australian Financial Complaints Authority2 followers118 jobs

Sessional Ombudsman, Life Insurance

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about joining the Australian Financial Complaints Authority (AFCA) as a Sessional Ombudsman in Life Insurance, where fairness drives every decision. This position offers a unique opportunity to make a real impact by providing specialist expertise and contributing to independent complaints resolution for Australians. The team values collaboration and inclusivity, ensuring that every voice is heard while maintaining flexibility in work arrangements.

You'll be responsible for

💼

Providing specialist expertise

Delivering on-demand expertise as part of a talented panel of senior legal professionals.
📝

Making balanced decisions

Exercising sound judgment and delivering balanced, well-reasoned decisions.
🤲

Contributing to fair outcomes

Helping Australians achieve fair outcomes when things go wrong with financial services.

Key criteria

⚖️

Legal qualifications

Possession of relevant legal qualifications for decision-making.

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📊

Insurance expertise

Significant experience in life insurance and/or general insurance.

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🧠

Analytical skills

Proven ability to synthesize complex information effectively.

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View more

Meet the team

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5 criteria for this job
Legal qualifications
Possession of relevant legal qualifications for decision-making.

View

Insurance expertise
Significant experience in life insurance and/or general insurance.

View

Analytical skills
Proven ability to synthesize complex information effectively.

View

Stakeholder management
Demonstrated experience managing diverse stakeholder relationships.

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Impartiality
Ability to maintain independence in decision-making processes.

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