Shared Services Support Officer - Burwood
About the job
This job is all about putting people at the heart of service and making a real impact in the community. By joining the team at Transport for NSW, you will have the opportunity to provide exceptional customer support while working collaboratively in a fast-paced environment. The team values communication, empathy, and problem-solving skills, ensuring that every interaction transforms lives and fosters satisfaction.
You'll be responsible for
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Providing customer support
Delivering high-quality customer service across phone, live chat, and administrative channels.🔍
Resolving complex enquiries
Addressing and solving intricate customer issues to ensure satisfaction.✨
Enhancing customer experience
Contributing to continuous improvements in service delivery and customer interactions.Key criteria
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Customer service experience
Proven experience delivering high-quality customer service.View
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Problem-solving skills
Demonstrated ability to resolve complex enquiries effectively.View
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Team collaboration
Experience working collaboratively in a busy team environment.View
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