Transport NSW3 followers129 jobs

Shared Services Support Officer

JuniorMid levelFull-timeHybridWollongong NSW 2500, AustraliaPosted 5 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional customer service and support within a dynamic Finance team at Transport for NSW. By managing requests and queries, you will play a vital role in enhancing the satisfaction and service experiences of our community. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📩

Managing requests

Handling customer queries related to purchases and travel expenses through a ticketing system.
📞

Providing support

Offering assistance to internal customers across all Transport for NSW Clusters via phone and email.
💬

Relaying information

Communicating clearly about new card requests, changes, and other travel-related costs.

Key criteria

📞

Customer service experience

Proven experience in a service centre environment managing high call volumes.

View

🖥️

Ticketing system proficiency

Experience using ticketing systems to manage customer requests effectively.

View

💬

Effective communication skills

Demonstrated ability to relay information clearly to customers.

View

View more

A meaningful career starts with a match

Get started
Apply on Transport NSW
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in a service centre environment managing high call volumes.

View

Ticketing system proficiency
Experience using ticketing systems to manage customer requests effectively.

View

Effective communication skills
Demonstrated ability to relay information clearly to customers.

View

Problem-solving skills
Experience autonomously resolving customer issues efficiently and effectively.

View

Computer literacy
Proficient in using multiple systems simultaneously and learning new software.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Support OfficerLithgow, NSW · Mangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · NSW · Full-time
This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role is crucial in providing a processing service for over 250 agencies, ensuring customers receive fair and balanced decisions regarding fines. Team members work autonomously in a hybrid environment while staying connected with peers and management, fostering a supportive and collaborative atmosphere.
NSW Department of Customer Service
NSW Department of Customer Service
Support OfficerLithgow, NSW · Mangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · NSW · Full-time
This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role plays a crucial part in providing a processing service for over 250 agencies, ensuring fair and balanced decisions while keeping customers at the heart of the process. The team values collaboration and flexibility, allowing members to work autonomously while staying connected with colleagues.
The Salvation Army Australia
The Salvation Army Australia
College Services and Customer Support OfficerRingwood, VIC · Full-time
The College Services and Customer Support Officer position at Eva Burrows College is all about being the welcoming face of the College. This job plays a crucial role in providing high-quality customer service to students, staff, and visitors, ensuring a smooth operation of campus activities. The team thrives on collaboration and is dedicated to making a positive impact in the community.
The Salvation Army Australia
The Salvation Army Australia
College Services and Customer Support OfficerSydney, NSW · Part-time
The College Services and Customer Support Officer position at Eva Burrows College offers a fantastic opportunity to be the welcoming face of the College. This job is all about providing high-quality customer service to students, staff, and visitors while supporting the smooth operation of campus activities. The team thrives on collaboration and is dedicated to making a positive impact in the community.