Support Officer
JuniorMid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaAdministrationCustomer servicePosted 4 days ago
About the job
This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role is crucial in providing a processing service for over 250 agencies, ensuring customers receive fair and balanced decisions regarding fines. Team members work autonomously in a hybrid environment while staying connected with peers and management, fostering a supportive and collaborative atmosphere.
You'll be responsible for
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Responding to inbound fine reviews
Handling requests from customers regarding fine reviews in accordance with road rules and guidelines.📞
Engaging with customers
Calling customers to discuss their situations and enhance their experience with the service.⚖️
Making fair and balanced decisions
Applying clearly defined guidelines to ensure integrity in the review process.Key criteria
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Attention to detail
Demonstrated ability to maintain accuracy in documentation.View
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Communication skills
Proven written and verbal communication proficiency.View
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Problem-solving experience
Experience investigating complex matters and finding solutions.View
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