Transport NSW5 followers28 jobs

Shared Services Support Officer

JuniorMid levelFull-timeHybridNewcastle West NSW 2302, AustraliaPosted 1 week agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

This job is all about putting people at the heart of service delivery and making a real impact in the community. By joining the team at Transport for NSW, you will have the opportunity to provide exceptional customer support in a fast-paced environment, helping to transform lives through effective communication and problem-solving. The team values collaboration and is committed to fostering a diverse and inclusive workplace.

You'll be responsible for

📞

Providing customer support

Delivering high-quality customer service across phone, live chat, and administrative channels.
🔍

Resolving enquiries

Addressing complex customer inquiries and processing transactions efficiently.
🌟

Enhancing customer experience

Contributing to continuous improvements that elevate service delivery and customer satisfaction.

Key criteria

📞

Customer service experience

Demonstrated experience providing high-quality customer support.

View

🗣️

Communication skills

Proven ability to communicate effectively across various channels.

View

🧩

Problem-solving skills

Experience resolving complex enquiries and issues efficiently.

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Meet the team

About the company

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Apply on Transport NSW
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Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Customer service experience
Demonstrated experience providing high-quality customer support.

View

Communication skills
Proven ability to communicate effectively across various channels.

View

Problem-solving skills
Experience resolving complex enquiries and issues efficiently.

View

A meaningful career starts with a match

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