Aircall
1 interested2 jobs

Small Business Customer Success Manager, APAC Market

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 5 months agoVerified 5 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Aircall plays a vital role in ensuring customers thrive with our AI-powered communication platform. By fostering strong relationships and utilizing data-driven insights, you will help clients maximize their success and satisfaction. Join a dynamic, multicultural team in Sydney, where collaboration and innovation are at the heart of our mission.

You'll be responsible for

👥

Overseeing customer success

Managing a pool of customers to ensure they realize the value of Aircall's services.
📈

Driving customer engagement

Using data-driven approaches to nurture customer relationships and promote product usage.
🔍

Monitoring account health

Evaluating metrics to assess account development and customer satisfaction levels.

Key criteria

📊

Data-driven customer success experience

Experience using data to drive customer engagement and satisfaction.

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🤝

Strong relationship-building skills

Proven ability to cultivate and maintain customer relationships.

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🗣️

Excellent communication skills

Demonstrated verbal and written communication proficiency.

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View more

Meet the team

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5 criteria for this job
Data-driven customer success experience
Experience using data to drive customer engagement and satisfaction.

View

Strong relationship-building skills
Proven ability to cultivate and maintain customer relationships.

View

Excellent communication skills
Demonstrated verbal and written communication proficiency.

View

Tech-savvy mindset
Experience with digital tools to enhance customer interactions.

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Experience in customer success or sales
A first experience in a customer success or sales position.

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