VIKTORIA & WOODS
Mid levelSeniorFull-timeOfficeQueensland, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 22 hours ago
About the job
This job is about joining Metricon Homes, Australia's largest home builder, as a Senior Service and Warranty Site Manager. The impact of this role is significant, as it focuses on ensuring customer satisfaction and quality service in the building industry. The team values collaboration, ongoing learning, and a positive attitude, creating an environment where everyone can thrive.
You'll be responsible for
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Ensuring customer satisfaction
Ensuring that all customers receive prompt responses and follow-ups to all matters raised, resolving commitments in a timely manner.🔍
Conducting inspections
Completing inspections in customers' homes after the service period finishes or when a new warranty case is registered to qualify defects and create scope of works for repairs.🤝
Attending team development
Participating in required department office days and actively contributing to team development.What we're looking for
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Trade background in construction
Experience in construction trades enhances service quality.View fit
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Customer service experience
Proven background in customer service roles is essential.View fit
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Building industry knowledge
Understanding of volume new-home building processes is crucial.View fit
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