Metricon
Mid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 days ago
About the job
The Warranty Site Manager job at Metricon Homes is all about ensuring customer satisfaction and quality service in the home building industry. This position plays a vital role in managing warranty issues and overseeing on-site works, making a significant impact on the lives of Australian families. The team thrives on collaboration and support, fostering a culture where great work is recognized and rewarded.
You'll be responsible for
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Ensuring customer satisfaction
Ensure that all customers receive prompt responses and follow-ups to all matters raised, resolving commitments in a timely manner.🔧
Overseeing on-site works
Ensure on-site works are undertaken to both Metricon and current industry standards, maintaining quality and compliance.🤗
Participating in team development
Attend required department office days and actively contribute to team development initiatives.What we're looking for
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Trade background in construction
Experience in the construction industry is essential.View fit
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Customer service experience
Demonstrated experience in a customer service role is required.View fit
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Building industry knowledge
Experience in volume new home building is preferred.View fit
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