Apollo Care Alliance
Mid levelFull-timeHybridQueensland, AustraliaCustomer service and supportOperations consultingPeople operationsPosted 2 months ago
View your fit0 of 9 criteria met
About the job
This job is about leading the Service & Warranty team with a strong focus on customer satisfaction and quality. The impact of this position is significant, as it ensures that all service and warranty works meet the highest standards, contributing to the overall success of the company. The team thrives in a supportive environment that values continuous learning and development.
You'll be responsible for
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Overseeing daily operations
Managing the daily activities of the Service & Warranty team to ensure performance and quality standards are met.📊
Leading workflow meetings
Conducting weekly meetings with the scheduler and team leader to track progress and drive job closures effectively.🌱
Coaching and mentoring team members
Supporting and motivating team members to achieve customer service objectives and improve their skills.What we're looking for
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Trade background in construction
Essential experience in the construction industry for effective leadership.View fit
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Knowledge of residential building
Understanding of residential home volume building standards is highly desirable.View fit
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Customer service experience
2+ years in a customer service role with exceptional service skills.View fit
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