About the job
The OpenShift Software Maintenance Engineer position at Red Hat is an exciting opportunity to join the Enhanced Solution Support team in Australia. In this role, you will play a vital part in troubleshooting and resolving technical issues for customers using Red Hat OpenShift Platform, ensuring they receive top-notch support for their hybrid cloud solutions. Collaboration with the Development team and strategic cloud partners is key, as you work together to solve complex, multi-vendor customer challenges in a dynamic and inclusive environment.
You'll be responsible for
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Providing technical support
Delivering technical support to enterprise customers mainly for Red Hat Enhanced Solution, via web portal and phone, ensuring a premium experience.🔍
Diagnosing and troubleshooting issues
Diagnosing problems, troubleshooting customer issues, and developing solutions to technical challenges while maintaining a commitment to quality guidelines.🤝
Engaging with developers
Collaborating with developers and product management to provide input for product planning and assessments of product GA readiness.What we're looking for
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5+ years of Unix/Linux system administration
Demonstrated experience managing Unix/Linux environments for technical support.View
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Strong debugging and troubleshooting skills
Proven ability to diagnose and resolve complex technical issues.View
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Excellent communication in English and Mandarin
Ability to convey technical concepts clearly to diverse audiences.View
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