Dentsply Sirona2 followers1 job

Software Support Specialist

JuniorFull-timeRemoteMount Waverley VIC 3149, AustraliaCustomer service and supportSoftware engineeringIT supportPosted 2 months ago
View your fit0 of 9 criteria met

About the job

The Software Support Specialist at Dentsply Sirona plays a vital role in enhancing dental practices' operations by providing exceptional IT support for dental equipment software. This position is all about making a difference in the dental industry, ensuring that clients receive the best possible service and support. The team thrives on collaboration, innovation, and a commitment to high performance, making it an exciting opportunity for anyone passionate about technology and customer service.

You'll be responsible for

📞

Providing phone-based IT support and technical advice

Acting as the first point of contact for customers, addressing software-related inquiries for dental equipment.
🛠️

Troubleshooting issues over the phone

Diagnosing and resolving software issues remotely to ensure customer satisfaction and seamless operation.
📋

Logging and managing help desk tickets

Tracking customer inquiries and ensuring timely resolution in line with service level agreements.

What we're looking for

💻

Software application support experience

Experience installing and supporting software applications.

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🛠️

Technical troubleshooting skills

Proven ability to troubleshoot software issues remotely.

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📞

Customer service mindset

Strong professional phone manner and customer service focus.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Software application support experience
Experience installing and supporting software applications.

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Technical troubleshooting skills
Proven ability to troubleshoot software issues remotely.

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Customer service mindset
Strong professional phone manner and customer service focus.

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Advanced computer skills
Proficiency in MS Office and understanding of PC firewalls.

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Help desk experience
Minimum 6 months of Level 1 Help Desk experience.

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