Tata Communications6 jobs

Sr. Customer Service Executive - Network Operations & Support

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 1 day ago
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About the job

Tata Communications is on a mission to redefine connectivity through innovation and intelligence, focusing on a new world of communications powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services. This job is crucial for ensuring the reliability and performance of telecommunications networks, with responsibilities spanning routine and proactive maintenance. The team thrives on collaboration and technical excellence, working closely with field partners to deliver outstanding service and support.

You'll be responsible for

No responsibilities listed

Key criteria

📡

Telecommunications network assurance experience

4-5 years in HFC Access Networks with ITIL methodology

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🔧

HFC network performance management tools

Experience with Remedy, Netcool, Service Now, and others

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📊

Network performance analysis skills

Ability to analyze insights and identify maintenance needs

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Meet the team

About the company

View your fit

5 criteria for this job
Telecommunications network assurance experience
4-5 years in HFC Access Networks with ITIL methodology

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HFC network performance management tools
Experience with Remedy, Netcool, Service Now, and others

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Network performance analysis skills
Ability to analyze insights and identify maintenance needs

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Field partner management
Experience managing partners for effective maintenance execution

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Strong communication skills
Ability to convey technical information clearly and effectively

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