About the job
The Senior Program Manager for Amazon Flex is a pivotal position that focuses on enhancing the delivery experience for independent contractors. This job is all about driving continuous improvement and ensuring high-quality service standards for delivery partners. Collaboration and communication are key, as the team works together to achieve shared goals and deliver exceptional results.
You'll be responsible for
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Acting as Subject Matter Expert
Serve as the Subject Matter Expert for unique business, legal, and cultural requirements in Australia, customizing the SLS program strategy accordingly.🔧
Building reporting mechanisms
Help build reporting mechanisms, identify opportunities, and establish mitigation processes while communicating issues and progress with cross-functional partners.✅
Ensuring compliance
Ensure SLS processes comply with Australian legal regulations, including auditing enforcement decisions to mitigate legal risks.Key criteria
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Program management experience
5+ years of program or project management expertise.View
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Data-driven improvement
Proven experience using data to drive process enhancements.View
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KPI reporting skills
Experience developing and managing KPI reporting for programs.View
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