About the job
This job focuses on providing essential support for hardware and ensuring customer satisfaction. By maintaining professionalism and effectively managing incidents, you will play a crucial role in the team's success. Collaboration and a commitment to excellence are key values in this dynamic environment.
You'll be responsible for
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Providing hardware support
Support hardware such as laptops, desktops, and monitors to ensure smooth operations.🛠️
Installing and maintaining PCs
Install and maintain PCs along with associated accessories and peripherals to meet user needs.📌
Updating incident tickets
Ensure incident and request tickets are updated according to the ticketing system for effective tracking.Key criteria
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Hardware support experience
Demonstrated experience in hardware break and fix support.View
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Installation and maintenance skills
Proven skills in installing and maintaining PCs and peripherals.View
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Customer service experience
Experience providing exceptional customer service in technical support.View
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