About the job
This job is all about providing top-notch technical support and maintenance for hardware and software at customer sites. By ensuring systems operate as designed and collaborating with technical colleagues, you will play a crucial role in enhancing customer satisfaction and service delivery. The team thrives on effective communication and a proactive approach to problem-solving, making it a dynamic and supportive environment.
You'll be responsible for
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Providing field engineering support
Delivering comprehensive support for large and complex clients to ensure their needs are met.🏠
Taking ownership of onsite service activity
Managing all aspects of service delivery at customer locations to ensure satisfaction.⚙️
Performing advanced maintenance
Conducting maintenance on all products, including low-complexity installations, to keep systems running smoothly.Key criteria
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Technical certification or associate degree
Possession of relevant technical qualifications enhances service delivery.View
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2–4 years of field engineering experience
Hands-on experience ensures effective maintenance and troubleshooting.View
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Proven maintenance and installation skills
Ability to perform tasks in customer environments is essential.View
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