About the job
The Senior Onboarding Specialist at Cision plays a vital role in driving seamless customer experiences and ensuring long-term success with the Brandwatch platform. This job is all about consulting with enterprise clients, designing tailored onboarding solutions, and fostering product adoption. The team thrives on collaboration and innovation, empowering each member to make meaningful contributions to the brands they support.
You'll be responsible for
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Becoming a product expert
Staying up to date on Brandwatch’s suite and industry trends to provide the best solutions for clients.🛠️
Designing onboarding solutions
Creating scalable onboarding solutions that align with client objectives while ensuring future growth.🚀
Driving long-term product adoption
Proactively providing best practices and strategic recommendations to ensure clients maximize their investment.Key criteria
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4+ years in software onboarding
Experience in customer-facing roles to enhance client success.View
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2+ years with enterprise accounts
Proven ability to design complex solutions for large clients.View
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Strong data analysis skills
Understanding of social and search data to drive insights.View
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