Unisys4 followers61 jobs

Sr. Technical Field Engineer

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaCustomer service and supportInformation technologyPosted 10 hours agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers, printers, and peripherals. This role is crucial for ensuring that End Users have the support they need to keep their systems running smoothly. The team thrives on collaboration and professionalism, always aiming to provide top-notch service to clients.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔧

Installing and maintaining equipment

Installing, repairing, and maintaining End User Productivity and Service Desk Equipment at client locations.
🖥️

Providing Level 2 and Level 3 support

Offering both remote and on-site support for incidents and service requests that require advanced troubleshooting.
😊

Ensuring customer satisfaction

Maintaining professionalism and ensuring a high level of satisfaction throughout all transactions.

Key criteria

🔧

End user support experience

2-4 years of experience providing IT support services.

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📜

NV1/NV2 security clearance

Possession of NV1 or NV2 security clearance is essential.

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🗣️

Effective communication skills

Demonstrated verbal and written communication skills for client interactions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
End user support experience
2-4 years of experience providing IT support services.

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NV1/NV2 security clearance
Possession of NV1 or NV2 security clearance is essential.

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Effective communication skills
Demonstrated verbal and written communication skills for client interactions.

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Problem-solving abilities
Proven analytical mindset for resolving technical issues efficiently.

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Educational background
High School Diploma or GED required; technical certification preferred.

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