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S&S Banking Consultant - Aspley QLD
About the job
As a S&S Banking Consultant at Suncorp Bank, you will embark on a rewarding journey of providing exceptional customer service through face-to-face interactions and calls. This job is vital in helping customers navigate their banking needs while embracing digital solutions. The team thrives on collaboration, continuous learning, and a commitment to empowering customers in their banking experience.
You'll be responsible for
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Delivering customer-obsessed service
Providing outstanding levels of service that drives customer satisfaction and first call resolution.📱
Educating customers on digital platforms
Supporting and educating customers on how to use digital platforms for personal banking, empowering them to self-serve.✅
Ensuring compliance
Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements.Key criteria
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Customer experience delivery
Experience in providing high-quality customer service.View
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Digital customer service proficiency
Comfortable using digital platforms for real-time assistance.View
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Digital banking navigation skills
Ability to troubleshoot common digital banking applications.View
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