About the job
This job is about leading the development of advanced AI agents that autonomously resolve customer service tickets. The impact of this role is significant, as it contributes to enhancing customer experience across numerous platforms. The team values collaboration and innovation, working together to tackle complex challenges in a supportive environment.
You'll be responsible for
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Owning architecture
Taking on challenges related to plan decomposition under ambiguous goals and multi-agent delegation.📊
Leading domain-specialised training
Building RL-trained models for customer service resolution and managing the data pipeline.🔍
Building evaluation infrastructure
Creating quality gates for performance monitoring and integrating them into continuous integration processes.Key criteria
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5+ years in production ML/AI systems
Experience building and shipping agent architectures for planning and tool dispatch.View
🔍
Internal evaluation experience
Demonstrated ability to create internal evaluations to validate performance.View
🐍
Fluency in Python and PyTorch
Proficient in Python and PyTorch, with knowledge of agent frameworks.View
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