About the job
The Staff Software Engineer position at Zendesk is an exciting opportunity to join the AI Integrations team in Melbourne, where you will help build intelligent integrations that connect Zendesk to core AI ecosystems. This role plays a crucial part in shaping Zendesk’s AI-first customer operations platform, enabling customers to automate workflows and enhance their experience. The team values collaboration, growth, and innovation, making it a fantastic environment for those who are eager to tackle challenges and contribute to cutting-edge solutions.
You'll be responsible for
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Designing and developing integrations
Designing, developing, and deploying resilient, scalable, and secure production-grade LLM-powered integrations and services.🏗️
Owning architectural decisions
Own architectural decisions across the technology stack, balancing scalability, reliability, and developer velocity as platform adoption grows.👩🏫
Mentoring engineers
Mentor and guide engineers across the stack, fostering a culture of technical excellence, code quality, and continuous improvement.Key criteria
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8+ years of software engineering experience
Proven experience building and scaling distributed applications.View
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Expertise in Go and JavaScript/TypeScript
Strong background in backend and frontend development.View
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API design and integration experience
Demonstrated ability to create efficient integrations across API boundaries.View
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