JB Hi-Fi31 followers63 jobs

Store Training & Development Lead

Mid levelFull-timeOfficeBallarat Central VIC 3350, AustraliaPeople and cultureLearning and developmentPosted 1 month ago
View your fit0 of 9 criteria met

About the job

As the Store Training & Development Lead at JB Hi-Fi, you will have the exciting opportunity to foster a culture of high performance and exceptional customer experiences. Your impact will be felt across the store as you ensure the delivery of top-notch product and service solutions. The team thrives on collaboration and creativity, making it a fantastic environment for personal and professional growth.

You'll be responsible for

👥

Onboarding and induction

Undertaking and assisting with the onboarding and induction of team members new to JB or new to their job.
📦

Leading product training

Leading product training programs to ensure the sales team is well equipped to demonstrate and sell existing and emerging product categories.
🤝

Coaching customer service standards

Demonstrating, leading, and coaching a high level of customer service standards including pre, during, and post-sale.

Skills you'll need

🛍️

Retail experience

Experience in high achieving teams within the retail sector.
📚

Passion for training

A strong enthusiasm for training and developing people to enhance their skills.
🌟

Customer service excellence

A commitment to creating great customer experiences at every touchpoint.

Meet the team

About the company

View your fit

0 of 5 criteria met
Retail experience in high achieving teams
Demonstrated experience in successful retail environments.

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Passion for training and developing people
Proven enthusiasm for enhancing team skills and knowledge.

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Willingness to facilitate training sessions
Experience leading engaging training programs.

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Commitment to customer experience
Unwavering dedication to delivering exceptional service.

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Collaborative team player
Experience working effectively within diverse teams.

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