Student Assist Officer, Services and Enquiries
About the job
This job is about providing exceptional support to students at Adelaide University, ensuring they thrive in their academic journeys. By acting as the first point of contact, you will play a crucial role in guiding students through their educational experiences. The team values collaboration, curiosity, and a commitment to lifelong learning, creating an inclusive environment where everyone can succeed.
You'll be responsible for
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Acting as the first point of contact for students
Responding to online student enquiries and providing quality advice and assistance to support their academic pursuits.📚
Developing tailored study plans
Creating and managing study plans for students, especially those affected by curriculum changes or academic progress issues.🤝
Collaborating with teams
Working with AU Online, AU Student Assist, and Student Retention and Success Teams to ensure consistency and support for students.Key criteria
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Experience in student support
Demonstrated experience providing support to students in academic settings.View
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Communication skills
Proven ability to communicate effectively via phone, email, and chat.View
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Problem-solving skills
Experience assessing and prioritising student issues for resolution.View
