About the job
The Student Engagement Advisor job at ACAP is all about making a positive impact on students' lives. By providing professional advice and services, you will collaborate with academic and specialist colleagues to ensure students succeed in their studies. Join a close-knit team that is dedicated to delivering exceptional support and guidance in a purpose-driven, engaging, and supportive environment.
You'll be responsible for
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Responding to student enquiries
Respond to student enquiries across various service channels, ensuring timely and accurate information is provided.🤝
Engaging with students
Proactively engage with students via inbound/outbound calls, emails, and other platforms to support their needs.🗂️
Completing administrative tasks
Complete administrative tasks and data entry accurately to maintain student records and support services.Key criteria
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Customer service experience
Proven track record of delivering exceptional customer service.View
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Attention to detail
Demonstrated accuracy in all administrative activities.View
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Computer literacy
Experience with advanced MS Office and student records software.View
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