EDU Holdings Limited4 jobs

Student Experience Advisor - Adelaide

JuniorPart-timeOfficeAdelaide SA, AustraliaPeople and cultureCustomer servicePosted 3 days ago
View your fit0 of 9 criteria met

About the job

The Student Experience Advisor (Casual) at EDU plays a crucial role in enhancing the student journey by building meaningful connections with domestic students. This position is all about providing a welcoming hand, whether through in-person interactions, emails, or phone calls. The team thrives on collaboration and support, creating a positive and engaging environment for everyone involved.

You'll be responsible for

📞

Providing expert advice

Providing accurate, timely expert advice, guidance, and support to students in-person and online regarding administrative aspects of their studies.
📋

Managing student enquiries

Responding to and resolving student enquiries through case management while maintaining appropriate records.
🎉

Supporting student engagement events

Collaborating with the relevant team to support student engagement events and ensuring campus facilities are conducive to a quality learning experience.

What we're looking for

📞

Customer service experience (1+ year)

Proven experience in customer service roles is essential.

View fit

🎓

Student service experience

Experience in higher education student services is desirable.

View fit

💻

Familiarity with student management systems

Experience with student management and learning systems preferred.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience (1+ year)
Proven experience in customer service roles is essential.

View

Student service experience
Experience in higher education student services is desirable.

View

Familiarity with student management systems
Experience with student management and learning systems preferred.

View

Excellent communication skills
Strong oral and written skills for diverse audiences.

View

Cross-cultural awareness
Experience engaging with students from diverse backgrounds.

View

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