Kaplan1 follower3 jobs

Student Experience Officer

Mid levelFull-timeOfficePerth WA, AustraliaCustomer service and supportPeople and culturePosted 3 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Student Experience Officer position at Kaplan Business School is an exciting opportunity to make a positive impact on students' lives. This job is all about delivering exceptional support and guidance throughout the student life cycle, ensuring their overall welfare and success. The team thrives on collaboration and a student-centric culture, making it a great place to grow and contribute.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Serving as the first point of contact for students

Delivering a welcoming and supportive service to KBS students both on campus and online.
🎉

Coordinating and delivering key student events

Managing events such as Orientation and Graduation to enhance the student experience.
🤝

Supporting students in various areas

Assisting with academic performance, attendance, and welfare, including processes like deferrals and course changes.

Key criteria

📞

Customer service experience

Demonstrated experience providing high-quality support to diverse stakeholders.

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📚

Knowledge of ESOS Framework

Understanding of legislation relevant to international students.

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🗂️

Organisational skills

Proven ability to manage multiple tasks with minimal supervision.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing high-quality support to diverse stakeholders.

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Knowledge of ESOS Framework
Understanding of legislation relevant to international students.

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Organisational skills
Proven ability to manage multiple tasks with minimal supervision.

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Communication skills
Excellent verbal and written communication abilities.

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Proficiency in Microsoft Office
Experience using Microsoft Office and adapting to new systems.

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