Monash University23 followers37 jobs

Library Experience Officer

Mid levelFull-timeHybrid900 Dandenong Rd, Caulfield East VIC 3145, AustraliaPosted 15 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Library Experience Officer is a vital part of the Library’s Frontline Services team, dedicated to creating welcoming and inclusive spaces for Monash students, staff, alumni, and visitors. This job plays a crucial role in enhancing user experience by providing exceptional customer service and ensuring the library environment is safe and well-maintained. The team thrives on collaboration and innovation, working together to exceed expectations and foster a sense of belonging.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🏛️

Ensuring welcoming spaces

Creating and maintaining a safe and inviting atmosphere in the library for all users.
🔍

Monitoring facilities

Responding to and addressing reports of building and maintenance issues promptly.
👥

Leading library assistants

Providing guidance and support to Library Experience Assistants, especially during weekends and evenings.

Key criteria

📚

Customer service experience

Demonstrated experience providing excellent customer service in a public setting.

View

🔧

Facilities monitoring skills

Experience monitoring and responding to building maintenance issues.

View

🤝

Collaboration experience

Proven experience working collaboratively in team environments.

View

View more

A meaningful career starts with a match

Apply on Monash University
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience providing excellent customer service in a public setting.

View

Facilities monitoring skills
Experience monitoring and responding to building maintenance issues.

View

Collaboration experience
Proven experience working collaboratively in team environments.

View

Inclusivity initiatives
Experience designing programs that promote inclusion and belonging.

View

Similar jobs

View all
Kaplan
Kaplan
Student Experience OfficerPerth, WA · Full-time
The Student Experience Officer position at Kaplan Business School is an exciting opportunity to make a positive impact on students' lives. This job is all about delivering exceptional support and guidance throughout the student life cycle, ensuring their overall welfare and success. The team thrives on collaboration and a student-centric culture, making it a great place to grow and contribute.
MacKillop Family Services
MacKillop Family Services
Pilbara Administration OfficerSouth Hedland, WA · Full-time
The Administration Officer position at MacKillop Family Services is all about making a meaningful impact in the lives of vulnerable children, young people, and families in the Pilbara region. This job is crucial for ensuring the smooth delivery of vital services, and it offers a fantastic opportunity to work collaboratively with a dedicated team. If you are adaptable, solutions-focused, and thrive in a fast-paced environment, this is the perfect fit for you!
Grampians Health
Grampians Health
Administration Officer - Carers RespiteVIC · Part-time
The Administration Officer for the Carer Support Service plays a vital role in providing high-level administrative and financial support to enhance service delivery across the Central Highlands, Central Grampians, and Wimmera regions. This position is essential for maintaining a supportive and professional team environment, ensuring that sensitive information is handled with care and confidentiality. Grampians Health values its staff and promotes a culture of teamwork, flexibility, and inclusivity.
Suntory Oceania
Suntory Oceania
Customer Experience Officer - Expression of InterestSydney, NSW · Full-time
Meet Salvatore and the team
The Customer Experience Officer position at Suntory Oceania is an exciting opportunity for individuals passionate about customer service. This role plays a vital part in supporting customers and stakeholders while ensuring smooth operations in a fast-paced environment. The team thrives on collaboration and is dedicated to delivering exceptional service across various customer touchpoints.